G&HFurniture Co.G&H Furniture Co.
Clear information about our commercial warranty and how to look after your furniture.
Our commitment
Our 2-year warranty covers the compressed foam structure against collapse and loss of normal rebound performance during the warranty period.
This commercial warranty is intended to provide clear support for our customers. It does not replace, restrict or limit any mandatory consumer rights or legal remedies that may apply to the buyer under the laws of their country, state or province.
01
Our 2-year warranty covers the compressed foam structure against collapse and loss of normal rebound performance during the warranty period.
This warranty applies to the compressed foam structure, where present. It does not provide blanket coverage for other components or materials.
02
Misuse and accidental damage are not covered. This includes burns, cuts from sharp objects, improper cleaning, prolonged exposure to rain or high temperatures, extended outdoor use, and excessive crushing.
03
To make a warranty claim, please provide detailed photos and videos showing the issue so our team can assess it.
Contact us by email or WhatsApp with your name, order number or proof of purchase, product name, delivery date, and a brief description of the issue and when you first noticed it.
04
For confirmed manufacturing or workmanship defects affecting the covered foam structure, we may provide replacement parts at no cost, arrange and pay for local repair where appropriate, or replace the affected product if the defect is irreversible.
Our team will assess your claim and explain the appropriate resolution and next steps.
05
After unpacking, compressed products may require up to 72 hours to fully recover their intended shape and volume.
06
Do not keep compressed products in their compressed packaging for more than 180 days from packing, including transit and storage time. Longer periods may affect their ability to recover.
07
Production time: approximately 7–15 days.
International Air Delivery: approximately 13–16 days.
These are separate estimates in calendar days: the delivery estimate covers international transport by air after production.
This commercial warranty is provided in addition to, and does not affect, the legal rights and remedies available to consumers under applicable law. Those rights may vary depending on the buyer’s country, state or province.